/* ============================================================
   Motryz — Gerenciamento de Suporte
   Somente integrações e comportamentos exclusivos deste módulo.

   Cadeia obrigatória:
   motryz-tokens.css → motryz-base.css → motryz-report.css
   → motryz-custom.css → este arquivo
   ============================================================ */

/* Integração do editor Quill legado com as superfícies do Design System. */
.support-management-page .toolbar-box,
.support-management-page .ql-toolbar,
.support-management-page .ql-container {
    border-color: var(--motryz-border) !important;
}

.support-management-page .toolbar-box,
.support-management-page .ql-container {
    background: var(--motryz-surface-card);
}

.support-management-page .ql-toolbar {
    border-radius: var(--motryz-radius-control) var(--motryz-radius-control) 0 0;
    background: var(--motryz-surface-soft);
}

.support-management-page .ql-container {
    border-radius: 0 0 var(--motryz-radius-control) var(--motryz-radius-control);
}

/* Sessões remotas (painel e detalhes): só complementos pontuais — a
   estrutura usa os componentes padrão do tema (widget-1, card, table,
   badge rounded-pill, nav-tabs border-tab), igual às demais telas. */
.support-dashboard .support-empty {
    display: flex;
    flex: 1;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: .5rem;
    min-height: 160px;
    text-align: center;
}

.support-dashboard .support-empty i {
    margin-bottom: .5rem;
}

.support-dashboard .row > .d-flex > .card {
    display: flex;
    flex-direction: column;
}

.support-dashboard .support-row-link {
    cursor: pointer;
}

.support-dashboard .support-row-link:focus-visible {
    outline: 2px solid var(--motryz-primary);
    outline-offset: -2px;
}

/* Tabelas de suporte: sem o min-width de 240px por coluna do signal-table,
   com células mais baixas para caber o histórico sem rolagem lateral. */
.support-dashboard .support-table .table,
.support-session-detail .support-table .table {
    margin-bottom: 0;
}

.support-dashboard .support-table .table > :not(caption) > * > *,
.support-session-detail .support-table .table > :not(caption) > * > * {
    padding: .7rem 1rem;
    vertical-align: middle;
}

.support-dashboard .support-table thead th,
.support-session-detail .support-table thead th {
    white-space: nowrap;
}

/* O tema impõe min-width nas células; aqui as colunas de dados se ajustam
   ao conteúdo e a primeira coluna (agente/evento) ocupa o espaço livre. */
.support-dashboard .support-table td,
.support-dashboard .support-table th {
    min-width: 0;
}

.support-dashboard .support-table td:not(:first-child),
.support-dashboard .support-table th:not(:first-child) {
    width: 1%;
    white-space: nowrap;
}

.support-dashboard .support-table td:first-child {
    min-width: 220px;
}

.support-dashboard .support-table h6 {
    font-size: var(--motryz-font-sm, .875rem);
    font-weight: 600;
}

.support-dashboard .support-badges {
    display: flex;
    flex-wrap: wrap;
    gap: .25rem;
}

.support-dashboard .support-row-actions {
    align-items: center;
}

.support-dashboard .support-row-actions form {
    margin: 0;
}

.support-dashboard .support-row-chevron {
    margin-left: .25rem;
    font-size: .75rem;
}

/* O tema aplica capitalize em títulos ("Fila De Atenção"); aqui os títulos
   já vêm escritos com a caixa correta. */
.page-wrapper .page-body-wrapper .support-dashboard .page-title .row h3,
.page-wrapper .page-body-wrapper .support-session-detail .page-title .row h3,
.support-dashboard .card .card-header h5,
.support-session-detail .card .card-header h5 {
    text-transform: none;
}

/* O tema empilha nav-tabs em telas estreitas (display: block); as abas
   dos detalhes ficam em linha, com rolagem horizontal se faltar espaço. */
.support-session-detail .support-detail-tabs {
    display: flex !important;
    flex-wrap: nowrap;
    overflow-x: auto;
    overflow-y: hidden;
    gap: .25rem;
    border-bottom: 1px solid var(--motryz-border);
}

.support-session-detail .support-detail-tabs.nav-tabs .nav-item {
    display: block;
    flex: 0 0 auto;
    width: auto !important;
}

.support-session-detail .support-detail-tabs .nav-link {
    display: flex;
    align-items: center;
    gap: .55rem;
    margin: 0;
    padding: .7rem .85rem;
    border-bottom: 2px solid transparent;
    color: var(--motryz-text-muted);
    white-space: nowrap;
}

.support-session-detail .support-detail-tabs .nav-link > span {
    display: flex;
    flex-direction: column;
    line-height: 1.2;
    text-align: left;
}

.support-session-detail .support-detail-tabs .nav-link small {
    margin-top: .15rem;
    color: var(--motryz-text-muted);
    font-weight: 400;
}

.support-session-detail .support-detail-tabs .nav-link:hover,
.support-session-detail .support-detail-tabs .nav-link.active {
    border-bottom-color: var(--motryz-primary) !important;
    color: var(--motryz-primary) !important;
}

@media (max-width: 575.98px) {
    .support-session-detail .support-detail-tabs {
        scrollbar-width: thin;
    }

    .support-session-detail .support-detail-tabs.nav-tabs .nav-item .nav-link {
        padding: 10px 12px;
        font-size: 14px;
    }
}

.support-session-detail .support-detail-summary th {
    width: 38%;
    color: var(--motryz-text-muted);
    font-weight: 600;
}

.support-session-detail .support-detail-summary td {
    word-break: break-word;
}

.support-session-detail .support-event-content {
    min-width: 220px;
    word-break: break-word;
}

.support-session-detail .support-raw-details summary {
    cursor: pointer;
    font-weight: 600;
}

.support-session-detail .support-raw-details pre {
    max-height: 320px;
    margin: 0;
    padding: .75rem;
    overflow: auto;
    border-radius: var(--motryz-radius-md);
    background: var(--motryz-surface-soft);
    font-size: var(--motryz-font-xs);
}

.support-session-detail .support-session-actions form {
    margin: 0;
}

.support-session-detail .support-session-header .card-header {
    padding: 1rem 1.25rem 0;
}

.support-session-detail .support-session-header .card-body {
    padding: 1rem 1.25rem 0;
}

.support-session-detail .support-session-header code {
    overflow-wrap: anywhere;
}

.support-session-detail .support-session-context {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    margin-bottom: 1rem;
    border: 1px solid var(--motryz-border);
    border-radius: var(--motryz-radius-md);
}

.support-session-detail .support-session-context > div {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .25rem;
    padding: .85rem 1rem;
    border-right: 1px solid var(--motryz-border);
}

.support-session-detail .support-session-context > div:last-child {
    border-right: 0;
}

.support-session-detail .support-session-context span {
    color: var(--motryz-text-muted);
    font-size: var(--motryz-font-xs);
    text-transform: uppercase;
    letter-spacing: .04em;
}

.support-session-detail .support-session-context strong {
    overflow-wrap: anywhere;
}

.support-session-detail .support-session-origin {
    display: flex;
    align-items: flex-start;
    gap: .75rem;
    padding: .7rem .85rem;
}

.support-session-detail .support-session-origin div {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .15rem;
}

.support-session-detail .support-dossier-nav {
    display: flex;
    flex-direction: column;
    gap: .35rem;
}

.support-session-detail .support-dossier-chapter {
    display: grid;
    width: 100%;
    grid-template-columns: 2rem minmax(0, 1fr) auto;
    align-items: center;
    gap: .75rem;
    padding: .75rem;
    border: 0;
    border-radius: var(--motryz-radius-control);
    background: transparent;
    color: var(--motryz-text-strong);
    text-align: left;
}

.support-session-detail .support-dossier-chapter:hover,
.support-session-detail .support-dossier-chapter.active {
    background: var(--motryz-surface-soft);
}

.support-session-detail .support-dossier-chapter.active {
    box-shadow: inset 3px 0 0 var(--motryz-primary);
}

.support-session-detail .support-dossier-chapter:focus-visible {
    outline: 2px solid var(--motryz-primary);
    outline-offset: 2px;
}

.support-session-detail .support-dossier-index {
    display: inline-flex;
    width: 2rem;
    height: 2rem;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    border: 1px solid var(--motryz-border);
    background: var(--motryz-surface-card);
    color: var(--motryz-text-muted);
    font-weight: 600;
}

.support-session-detail .support-dossier-chapter.active .support-dossier-index {
    border-color: var(--motryz-primary);
    background: var(--motryz-primary-bg-selected);
    color: var(--motryz-primary);
}

.support-session-detail .support-dossier-chapter-copy {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .2rem;
}

.support-session-detail .support-dossier-chapter-copy small {
    color: var(--motryz-text-muted);
}

.support-session-detail .support-chapter-result {
    display: flex;
    flex-direction: column;
    gap: .25rem;
}

.support-session-detail .support-dossier-panel .support-chapter-result {
    padding: .75rem 1rem;
    border-left: 3px solid var(--motryz-primary);
    border-radius: var(--motryz-radius-control);
    background: var(--motryz-surface-soft);
}

.support-session-detail .support-chapter-events {
    margin-top: 1rem;
}

.support-session-detail .support-chapter-event {
    display: grid;
    grid-template-columns: 4.5rem 2rem minmax(0, 1fr);
    gap: .75rem;
    padding: 1rem 0;
    border-bottom: 1px solid var(--motryz-border);
}

.support-session-detail .support-chapter-event:last-child {
    border-bottom: 0;
}

.support-session-detail .support-chapter-event time {
    color: var(--motryz-text-muted);
    font-variant-numeric: tabular-nums;
}

.support-session-detail .support-event-icon {
    display: inline-flex;
    width: 2rem;
    height: 2rem;
    align-items: center;
    justify-content: center;
    border-radius: var(--motryz-radius-control);
    background: var(--motryz-surface-soft);
    color: var(--motryz-primary);
}

.support-session-detail .support-event-icon svg {
    width: 1rem;
    height: 1rem;
}

.support-session-detail .support-event-metadata {
    display: flex;
    flex-wrap: wrap;
    gap: .5rem 1.25rem;
    color: var(--motryz-text-muted);
}

.support-session-detail .support-event-metadata code {
    overflow-wrap: anywhere;
}

.support-session-detail .support-audit-kpis {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    overflow: hidden;
    border: 1px solid var(--motryz-border);
    border-radius: var(--motryz-radius-md);
}

.support-session-detail .support-audit-kpis > div {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .25rem;
    padding: .8rem 1rem;
    border-right: 1px solid var(--motryz-border);
}

.support-session-detail .support-audit-kpis > div:last-child {
    border-right: 0;
}

.support-session-detail .support-audit-kpis span {
    color: var(--motryz-text-muted);
    font-size: var(--motryz-font-xs);
}

.support-session-detail .support-audit-kpis strong {
    color: var(--motryz-text-strong);
    font-size: var(--motryz-font-lg);
    font-variant-numeric: tabular-nums;
}

.support-session-detail .support-audit-gap {
    display: flex;
    align-items: flex-start;
    gap: .75rem;
}

.support-session-detail .support-audit-gap > div {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .15rem;
}

.support-session-detail .support-context-details {
    border-top: 1px solid var(--motryz-border);
    padding-top: .85rem;
}

.support-session-detail .support-context-details summary {
    color: var(--motryz-text-strong);
    cursor: pointer;
    font-weight: 600;
}

.support-session-detail .support-context-details[open] summary {
    margin-bottom: .5rem;
}

.support-session-detail .support-replay-track {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(10rem, 1fr));
    gap: .5rem;
    margin-bottom: 1.25rem;
}

.support-session-detail .support-replay-step {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .25rem;
    padding: .75rem;
    border: 1px solid var(--motryz-border);
    border-radius: var(--motryz-radius-control);
    background: var(--motryz-surface-card);
    color: var(--motryz-text-muted);
    text-align: left;
}

.support-session-detail .support-replay-step.active {
    border-color: var(--motryz-primary);
    background: var(--motryz-primary-bg-selected);
    color: var(--motryz-text-strong);
}

.support-session-detail .support-replay-step small {
    color: var(--motryz-text-muted);
}

.support-session-detail .support-replay-step:focus-visible {
    outline: 2px solid var(--motryz-primary);
    outline-offset: -2px;
}

.support-session-detail .support-replay-screen,
.support-session-detail .support-replay-evidence {
    border: 1px solid var(--motryz-border);
    border-radius: var(--motryz-radius-md);
    background: var(--motryz-surface-card);
}

.support-session-detail .support-replay-evidence {
    position: sticky;
    top: 1rem;
}

.support-session-detail .support-replay-screen-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    padding: 1rem;
    border-bottom: 1px solid var(--motryz-border);
}

.support-session-detail .support-replay-screen-body,
.support-session-detail .support-replay-evidence {
    padding: 1rem;
}

.support-session-detail .support-replay-routes {
    overflow: hidden;
    border: 1px solid var(--motryz-border);
    border-radius: var(--motryz-radius-md);
}

.support-session-detail .support-replay-routes > h6 {
    margin: 0;
    padding: .75rem 1rem;
    border-bottom: 1px solid var(--motryz-border);
    background: var(--motryz-surface-soft);
}

.support-session-detail .support-replay-route {
    display: grid;
    grid-template-columns: 4.5rem 2rem minmax(0, 1fr);
    align-items: start;
    gap: .75rem;
    padding: .75rem 1rem;
    border-bottom: 1px solid var(--motryz-border);
}

.support-session-detail .support-replay-route:last-child {
    border-bottom: 0;
}

.support-session-detail .support-replay-route time {
    color: var(--motryz-text-muted);
    font-variant-numeric: tabular-nums;
}

.support-session-detail .support-replay-route > div {
    display: flex;
    min-width: 0;
    flex-direction: column;
    gap: .25rem;
}

.support-session-detail .support-replay-route > div > span {
    color: var(--motryz-text-muted);
    overflow-wrap: anywhere;
}

.support-session-detail .support-replay-route small {
    color: var(--motryz-text-muted);
    font-weight: 400;
}

.support-session-detail .support-replay-evidence dl {
    margin: .75rem 0 0;
}

.support-session-detail .support-replay-evidence dl div {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: .65rem 0;
    border-bottom: 1px solid var(--motryz-border);
}

.support-session-detail .support-replay-evidence dl div:last-child {
    border-bottom: 0;
}

.support-session-detail .support-replay-evidence dt {
    color: var(--motryz-text-muted);
    font-weight: 500;
}

.support-session-detail .support-replay-evidence dd {
    margin: 0;
    text-align: right;
    overflow-wrap: anywhere;
}

.support-session-detail .support-event-toggle {
    color: var(--motryz-text-strong);
    text-decoration: none;
}

.support-session-detail .support-event-toggle:hover {
    color: var(--motryz-primary);
}

.support-session-detail .support-event-detail > td {
    background: var(--motryz-surface-soft);
}

@media (max-width: 767.98px) {
    .support-management-page .context-card.card-body,
    .support-management-page .context-card.card-body form {
        width: 100%;
    }

    .support-session-detail .support-session-context {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .support-session-detail .support-session-context > div:nth-child(2) {
        border-right: 0;
    }

    .support-session-detail .support-session-context > div:nth-child(-n+2) {
        border-bottom: 1px solid var(--motryz-border);
    }

    .support-session-detail .support-chapter-event {
        grid-template-columns: 3.75rem 2rem minmax(0, 1fr);
    }

    .support-session-detail .support-audit-kpis {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .support-session-detail .support-audit-kpis > div {
        border-bottom: 1px solid var(--motryz-border);
    }

    .support-session-detail .support-audit-kpis > div:nth-child(2n) {
        border-right: 0;
    }

    .support-session-detail .support-audit-kpis > div:last-child {
        grid-column: 1 / -1;
        border-bottom: 0;
    }

    .support-session-detail .support-replay-evidence {
        position: static;
    }
}

@media (max-width: 575.98px) {
    .support-session-detail .support-session-context {
        grid-template-columns: 1fr;
    }

    .support-session-detail .support-session-context > div {
        border-right: 0;
        border-bottom: 1px solid var(--motryz-border);
    }

    .support-session-detail .support-session-context > div:last-child {
        border-bottom: 0;
    }

    .support-session-detail .support-session-actions,
    .support-session-detail .support-session-actions form,
    .support-session-detail .support-session-actions .btn {
        width: 100%;
    }

    .support-session-detail .support-chapter-event {
        grid-template-columns: 1fr;
    }

    .support-session-detail .support-replay-track {
        grid-template-columns: 1fr;
    }

    .support-session-detail .support-replay-route {
        grid-template-columns: 3.75rem minmax(0, 1fr);
        padding: .75rem;
    }

    .support-session-detail .support-event-icon {
        display: none;
    }
}